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Disney’s Four Keys: Improving the Guest Experience
Since the mid 1960′s Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a compass for everything Disney does–both strategically and tactically. In recent...
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How Safe Is Disney?
Have you ever wondered: “How safe is Disney?” “What risks are there in taking a family vacation to Disneyland or Walt Disney World?” “Will Rock ‘n Roller Coaster be safe for my child even though he...
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Safety at Disney: Is There a Problem?
It’s been a long summer at the house of the Mouse. And the real culprit seems to center around safety at Disney. In what should have been a blockbuster summer of opening several shows and attractions...
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